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Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to info@eliteluxe.co.ke.
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Frequently Asked Questions
Ordering Process
Simply select the item you want to preorder, add it to your cart, and proceed to checkout. You will be charged at the time of purchase
Cancellations and modifications depend on the specific product and time of purchase. Please contact us for assistance.
Yes, once the items arrive in Kenya, you will pay for the shipping/freight fee. On every item, please click on it and scroll down to find the description where the estimated shipping/freight cost are indicated.
Yes, shipping fee is paid per item.
Shipping and Delivery
The estimated shipping date is provided before you check out. You will receive a notification once your order has shipped.
After closing an order, items take approximately 45-60 days. Customers are typically informed of the estimated time of arrival once the shipping line communicates.
Yes, you will receive a tracking number/order number via email once you checkout and pay.
Yes we do have a physical location in Nairobi. Our shop is location is NEW ALNOOR MALL Basement Shop Number 20. At the junction of Accra Road and Taveta Road.
Yes, we deliver countrywide and also deliver to Tanzania, Uganda & Rwanda. Shipping costs and delivery times will vary based on your location.
